Customer Support AI | CX Automation Platform | Forethought

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

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Customer Support AI | CX Automation Platform | Forethought

Introduction

What is Forethought?

Forethought is an advanced AI-powered customer support platform that helps businesses scale their customer service operations. It utilizes artificial intelligence and machine learning to automate repetitive tasks, improve resolution rates, and lower costs across customer interactions.

Key Features of Forethought

  1. Solve - An AI agent that processes messages and delivers accurate responses across multiple channels like email, chat, and Slack.

  2. Triage - Uses a Large Language Model to understand customer intent and automatically tag and route tickets to the appropriate agents.

  3. Assist - An AI copilot that boosts agent productivity by providing relevant knowledge articles and suggested responses.

  4. Discover - Leverages generative AI to optimize customer service workflows, track performance metrics, and improve resolution times.

How to Use Forethought

Forethought integrates seamlessly with existing customer support platforms and can be implemented in as little as two days. The AI learns from past support interactions to continuously improve its performance. Support teams can use Forethought to:

  • Automate responses to common inquiries
  • Intelligently route complex tickets to the right agents
  • Provide agents with AI-powered assistance during customer interactions
  • Gain insights to optimize support operations

Pricing

Forethought does not publicly list pricing information. Interested companies need to contact their sales team for a custom quote based on their specific needs and support volume.

Helpful Tips for Maximizing Forethought

  • Integrate Forethought with your existing knowledge base to leverage historical support data
  • Use the analytics provided by Discover to identify areas for improvement in your support processes
  • Train agents on how to effectively use the AI-powered assistance tools
  • Regularly review and refine the AI's responses to maintain accuracy and brand voice

Frequently Asked Questions

  1. How does Forethought improve customer support efficiency? Forethought automates repetitive tasks, provides instant responses to common inquiries, and assists human agents with relevant information, leading to faster resolution times and improved productivity.

  2. Is Forethought suitable for all industries? Yes, Forethought can be customized for various industries including e-commerce, SaaS, FinTech, and travel.

  3. How does Forethought ensure data security? Forethought prioritizes data protection and complies with industry security standards. Specific details about their security measures should be obtained directly from the company.

  4. Can Forethought integrate with existing customer support software? Yes, Forethought offers integrations with popular helpdesk platforms and can be accessed via a Chrome extension for seamless agent workflows.

  5. What kind of ROI can companies expect from implementing Forethought? According to Forethought, customers have reported an average 15x return on investment and a 40% reduction in First Response Time.