Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks

Freshchat is an AI-powered omnichannel messaging platform. Experience live chat and chatbot solutions for smarter conversational support. Free trial!

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Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks

Introduction

What is Freshchat?

Freshchat is an AI-powered customer messaging and live chat platform designed to help businesses engage with customers across multiple channels. It's part of the Freshworks suite of customer engagement tools, offering a comprehensive solution for customer support and communication.

Key Features of Freshchat

  1. Multi-channel support: Engage customers through messaging, live chat, email, and voice channels.
  2. AI-driven chatbots: Scale support with automated bots across various platforms.
  3. Unified agent workspace: Provide agents with contextual customer information for personalized service.
  4. Proactive customer journeys: Anticipate and address customer needs before they arise.
  5. Advanced analytics: Gain insights into customer behavior and team performance.
  6. Integration capabilities: Seamlessly connects with other Freshworks products and third-party tools.

How to Use Freshchat

  1. Set up channels: Configure the communication channels you want to use (e.g., website chat, WhatsApp, Facebook Messenger).
  2. Create chatbots: Design AI-powered bots to handle common queries and guide customers.
  3. Train agents: Familiarize your support team with the unified workspace and its features.
  4. Implement proactive engagement: Set up triggers for proactive customer outreach.
  5. Monitor and analyze: Use the analytics tools to track performance and identify areas for improvement.

Pricing

Freshchat offers various pricing tiers to suit different business needs. While specific pricing is not provided in the given content, it's common for such platforms to offer:

  1. Free trial: Usually a 14-day trial period to test the platform.
  2. Tiered pricing: Different levels of features and capabilities at various price points.
  3. Custom enterprise solutions: Tailored pricing for large-scale implementations.

For accurate and up-to-date pricing information, it's best to contact Freshworks directly or check their official website.

Helpful Tips

  1. Integrate Freshchat with other Freshworks products for a more comprehensive customer service solution.
  2. Utilize the AI capabilities to automate routine tasks and improve efficiency.
  3. Regularly review analytics to optimize your customer engagement strategies.
  4. Take advantage of the training and certification programs offered by Freshworks.
  5. Explore the Freshworks community for best practices and peer support.

Frequently Asked Questions

  1. Can Freshchat be used on mobile devices? Yes, Freshchat is designed to work across various platforms, including mobile devices.

  2. Does Freshchat support multiple languages? While not explicitly stated in the content, most modern chat platforms support multiple languages. It's best to confirm with Freshworks for specific language capabilities.

  3. Can I customize the chat widget to match my brand? Typically, platforms like Freshchat allow for customization of the chat widget to align with your brand identity.

  4. Is Freshchat GDPR compliant? Freshworks generally emphasizes security and compliance. For specific compliance details, it's advisable to check with their support team.

  5. Can Freshchat integrate with my existing CRM system? Freshchat offers integration capabilities, but the extent of integration with specific CRM systems should be verified with Freshworks.