AI Customer Service Chatbot, Customer Support Software | Tidio

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

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AI Customer Service Chatbot, Customer Support Software | Tidio

Introduction

What is Tidio?

Tidio is an AI-powered customer service platform that provides tools for live chat, chatbots, help desk, and automation to help businesses improve their customer support and sales processes.

Key Features of Tidio

  • Lyro AI Agent: An AI-powered conversational agent that can handle up to 70% of customer inquiries automatically without human intervention. It uses natural language processing to understand and respond to customer questions.

  • Live Chat: Allows businesses to talk to website visitors in real-time, track user behavior, and offer personalized support.

  • Help Desk: Centralizes customer communications from multiple channels into a single dashboard for easier management.

  • Flows: No-code automation tools to create custom workflows for sales, support, and marketing processes.

  • Analytics: Provides data and insights on team performance, AI agent effectiveness, and automation flows.

How to Use Tidio

  1. Install the Tidio widget on your website
  2. Set up automated workflows and chatbots using the Flows feature
  3. Train the Lyro AI agent on your business data
  4. Use the live chat and help desk tools to manage conversations
  5. Monitor performance through the analytics dashboard

Pricing

Tidio offers both free and paid plans. Paid plans start at $0.5 per AI conversation. Specific pricing depends on features and usage volume.

Helpful Tips

  • Leverage the Lyro AI agent to handle common inquiries 24/7
  • Use Flows to automate repetitive tasks and engage visitors proactively
  • Integrate Tidio with your existing tools like Shopify, WordPress, etc.
  • Customize the chat widget to match your brand
  • Regularly review analytics to optimize your customer service processes

Frequently Asked Questions

  1. Is Tidio suitable for small businesses? Yes, Tidio offers plans suitable for businesses of all sizes, including a free plan for small businesses.

  2. Can Tidio integrate with my existing CRM or ecommerce platform? Yes, Tidio integrates with many popular platforms like Shopify, WordPress, Magento, and more.

  3. In how many languages can the Lyro AI agent communicate? Lyro AI can communicate in dozens of languages to support a global customer base.

  4. Is there a mobile app available for Tidio? Yes, Tidio offers mobile apps for both iOS and Android devices.

  5. How secure is customer data on Tidio? Tidio takes data security seriously and complies with GDPR regulations to protect customer information.